Job Description:
- Team Leadership:
- Recruit, train, and supervise pool restaurant staff, fostering a positive and cohesive team environment.
- Set performance expectations and provide ongoing coaching to enhance staff skills and ensure exceptional service.
- Operations Management:
- Oversee day-to-day operations of the pool restaurant, ensuring compliance with health and safety regulations and hotel policies.
- Monitor inventory levels and collaborate with the procurement team to ensure adequate supplies are maintained.
- Customer Service:
- Create a warm and welcoming atmosphere for guests, striving for excellence in customer service.
- Address guest concerns promptly and professionally, aiming to exceed customer expectations.
- Menu Development:
- Collaborate with the culinary team to develop and update menu offerings, considering guest preferences and seasonal trends.
- Ensure that food quality and presentation consistently meet the hotel's standards.
- Financial Management:
- Manage the budget for the pool restaurant, tracking expenses and revenue, and implementing cost-effective measures where applicable.
- Contribute to revenue generation through strategic pricing and upselling initiatives.
- Marketing and Promotion:
- Collaborate with the hotel's marketing team to develop and execute promotional activities to attract and retain customers.
- Utilize social media and other platforms to enhance the pool restaurant's visibility.
- Event Coordination:
- Coordinate and oversee events hosted at the pool restaurant, working closely with event planners and ensuring seamless execution.
- Recruit, train, and supervise pool restaurant staff, fostering a positive and cohesive team environment.
- Set performance expectations and provide ongoing coaching to enhance staff skills and ensure exceptional service.
- Oversee day-to-day operations of the pool restaurant, ensuring compliance with health and safety regulations and hotel policies.
- Monitor inventory levels and collaborate with the procurement team to ensure adequate supplies are maintained.
- Create a warm and welcoming atmosphere for guests, striving for excellence in customer service.
- Address guest concerns promptly and professionally, aiming to exceed customer expectations.
- Collaborate with the culinary team to develop and update menu offerings, considering guest preferences and seasonal trends.
- Ensure that food quality and presentation consistently meet the hotel's standards.
- Manage the budget for the pool restaurant, tracking expenses and revenue, and implementing cost-effective measures where applicable.
- Contribute to revenue generation through strategic pricing and upselling initiatives.
- Collaborate with the hotel's marketing team to develop and execute promotional activities to attract and retain customers.
- Utilize social media and other platforms to enhance the pool restaurant's visibility.
- Coordinate and oversee events hosted at the pool restaurant, working closely with event planners and ensuring seamless execution.
Qualifications:
- Proven experience in a managerial role within the hospitality industry, preferably in a poolside or outdoor dining setting.
- Strong leadership and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- In-depth knowledge of food and beverage operations.
- Excellent communication skills.
- Familiarity with health and safety regulations.
- Bachelor's degree in Hospitality Management or a related field is preferred.