Job Description:

  • Maintains an accurate and updated filing system for all correspondence and collateral.
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Determine training requirements and conduct appropriate courses and seminars.
  • Ensure continuing training and development of Security staff.
  • To assist in the design, implementation and regular reviews of the Safety policies and procedures.
  • Note and report broken defective or dangerous equipment as well as facilitate repairs and corrective action to items within the property that may presents a hazard or threat to the life, safety and wellbeing of our guests and employees.
  • Implement all emergency / fire procedures and ensure that staff is fully conversant with all the above.
  • Handle emergencies when necessary.
  • Handle all guest-related incidents as necessary.
  • Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.
  • Monitor railroad tracks for train and assist guests across tracks when it is safe to do so.
  • Advise all in the area of the approaching train and do not allow passage when railroad alerts begin to sound.
  • Ensure the railroad train tracks are monitored at all times (24 hours a day / 7 days a week) and ensure the crossing gates for the railroad tracks are closed at all times.
  • Maintain high morale, minimizing turnover and concentrating on staff development.
  • Conduct monthly departmental meetings.
  • Ensure that all staff within his/ her jurisdiction have current job description and organizational charts.
  • Maintain the effective flow of communication within the department.
  • Establish and maintain good control procedures for the lost and found department.
  • Maintain daily logbook and report all incidents, problems, and unusual circumstances to the Director of Security and Managing Director / Hotel Manager for comments and follow-up.
  • Maintain accurate and complete records of all guest and employee accidents and incidents.
  • Support and assist in maintaining the operating standards established by Rosewood Hotels and Resorts.
  • All other duties as required.

Working Place:

Doha, Doha Municipality, Qatar