Job Description:
Key Responsibilities:
- Monitor and maintain the slot machines to ensure they are functioning properly
- Assist guests with any questions or concerns regarding the slot machines onboard the cruise ship
- Pay out winnings and handle cash transactions accurately and efficiently
- Promote and encourage responsible gambling practices
- Keep the casino area clean and organized
- Report any technical issues or malfunctions to the appropriate personnel
- Provide exceptional customer service to all casino guests
- Follow all company policies and procedures, as well as local gaming regulations
Qualifications:
- Previous experience in a customer service role, preferably in a casino or hospitality setting
- Knowledge of slot machines and their operations is preferred
- Excellent communication and interpersonal skills
- Ability to handle cash transactions accurately and efficiently
- Strong problem-solving and decision-making skills
- Must be able to work in a fast-paced and dynamic environment
- Willingness to work flexible hours, including evenings, weekends, and holidays
- Must be able to pass a background check and obtain necessary gaming licenses/permits