Job Description:
Key Responsibilities:
- Manage all administrative tasks related to the crew, including processing contracts, payroll, and crew schedules onboard the cruise ship
- Maintain accurate and up-to-date crew records, including personal information, training, and certifications.
- Coordinate crew travel arrangements, including flights, visas, and accommodations.
- Monitor crew attendance and work closely with the vessel's captain to ensure proper staffing levels.
- Oversee the onboard crew store and manage inventory and sales.
- Handle crew inquiries, concerns, and complaints in a professional and timely manner.
- Assist with crew training and development programs.
- Prepare and maintain crew-related budgets and expenses.
- Collaborate with other departments to ensure the smooth operation of the vessel.
Requirements:
- Previous experience as a Crew Purser or in a similar role in the maritime industry.
- Strong knowledge of crew management processes and procedures.
- Excellent organizational and time-management skills.
- Proficient in Microsoft Office and crew management software.
- Exceptional communication and customer service skills.
- Ability to work well under pressure and in a fast-paced environment.
- Strong attention to detail and accuracy.
- Willingness to work irregular hours and travel as needed.