Shorex

• Represents the image of the company and perform all activities in an enthusiastic and professional manner.

• Works at the Shore Excursion desk; pier and/or remote location conducting tour sales and assists guests and answers questions.

• Staff is to ask open ended questions regarding the guests tour expectations, recommend tour options, upsell when possible and close all tour sales sold by Norwegian.

• Promotes all excursions included in the itinerary, answer guests question concerning local port highlights & general port information.

• Resolves issues related to an excursion by utilizing all tools provided in the Shore Excursion Guest Service Standards Policy.

• Assists with tour ticket delivery & voyage preparation.

• Assists with end of voyage and end of month inventories.

• Escorts and evaluate tours as needed.

• Promotes, sells & guides the Behind the Scenes Tours.

• Regular duties also include: cross training employee candidates and the training new

  employees. Managing and conducting tour dispatches from a ship lounge or from

  the pier.

• Assist with other onboard activities such as but not limited to Pier Welcome Back,

  and Guest Engagement as required by onboard management.

• Familiar with the roles and responsibilities of the Assistant Shore Excursion Manager.

• Must be able to provide effective Shore Excursion briefings and conduct Q & A

  sessions with guests and colleagues.

• Performs other related duties as assigned or as directed. The omission of specific

  duties does not preclude the supervisor from assigning duties that are logically

  related to the position.

• Must be familiar with the Safety and Environmental Protection Policy and the SEMS,

  and carry out the policies and procedures appropriate for his/her position.

  Greeting and welcoming customers to the tour.
• Informing customers about the itinerary for each tour.
• Planning itineraries in accordance with weather forecasts and the length of each tour.
• Scheduling visits and purchasing tickets to museums, galleries, protected parks, and other attractions ahead of time, if required.
• Planning alternate activities in the event that cancellations, closures, or weather prohibit you from attending scheduled events.
• Gathering and maintaining the requisite equipment for each tour.
• Familiarizing yourself with the layout and history of the region or establishment in which you will be working.
• Familiarizing customers with each region or establishment.
• Encouraging guests to apply sunscreen regularly and to remain hydrated, if applicable.
• Directing customers to other, non-competing services that might be of interest to them

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