Job Description:
- Greet guests as they enter the casino and assist with any questions or concerns they may have.
- Provide information about casino games, rules, and promotions to guests.
- Monitor guest satisfaction and address any issues or concerns promptly.
- Assist guests with opening and managing their casino accounts.
- Maintain a professional and friendly demeanor at all times.
- Promote special events and promotions to guests and encourage participation.
- Monitor and report any suspicious or fraudulent activity.
- Handle cash and chips accurately and efficiently.
- Assist in organizing and executing casino tournaments and events.
- Build and maintain relationships with VIP players and provide personalized service.
- Collaborate with other departments to ensure a seamless and enjoyable experience for guests.
- Maintain a clean and organized casino floor.
- Adhere to all company policies and procedures.
Qualifications:
- High school diploma or equivalent.
- Minimum of 2 years of experience as a Casino Host or in a similar role.
- Knowledge of casino games and regulations.
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
- Must be able to work flexible hours, including evenings, weekends, and holidays.
- Must possess a positive attitude and be a team player.
- Must be able to obtain any required licenses or certifications.
- Must be able to pass a background check and drug test.
- Fluent in English, additional languages are a plus.