Job Description:
Key Responsibilities:
- Assist the Maitre'd in overseeing the daily operations of the dining room, including managing reservations, seating arrangements, and service flow onboard the cruise ship
- Train, coach, and supervise dining room staff to ensure high-quality service standards are met
- Monitor and maintain the cleanliness and appearance of the dining room, ensuring it meets company standards
- Respond to guest inquiries and concerns in a professional and timely manner, resolving any issues that may arise
- Collaborate with the culinary team to ensure smooth coordination between the kitchen and dining room
- Assist in creating and implementing new menu items, promotions, and special events to enhance the dining experience for guests
- Maintain inventory and order supplies as needed to ensure smooth operations
- Adhere to all food safety and sanitation guidelines to ensure the safety of guests and staff
- Assist with administrative tasks, such as scheduling, payroll, and budget management
Qualifications:
- Minimum of 2 years of experience in a supervisory role in a fine dining restaurant or luxury hotel
- Excellent communication and interpersonal skills
- Strong leadership and team management skills
- Knowledge of food and beverage operations, including wine and cocktail service
- Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
- Attention to detail and a commitment to providing exceptional service
- Willingness to work flexible hours, including evenings, weekends, and holidays
- Proficiency in multiple languages is a plus