Customer Support Agent (Italian or French) in Lisbon

Customer Support Agent (Italian or French) in Lisbon

Location: Lisbon, Portugal

Starting Date: 17th February

Project Overview:

Role: Customer Advisor

Languages Required: Italian or French (C2) + English (B2)

Schedule: Rotative shifts, Monday to Saturday; 2 days off (Sunday and one rotational)

Compensation:

- Annual Base Salary

- Language Premium Bonus

- Meal Allowance: 7.63/day

- Transportation Bonus: 720/year

- Yearly Target Bonus: 5% of yearly gross salary

Additional Benefits:

- Health and life insurance (family plan included)

- Relocation support for candidates outside Lisbon:

- 1,000 for relocation within Portugal

- 2,500 for relocation from outside Portugal

- Assistance with NIF/NISS and housing

Job Responsibilities:

- Provide support via live chat, email (inbound calls may occur based on the project).

- Identify client issues and troubleshoot to provide effective solutions.

- Document actions taken and categorize cases, including identifying potential bugs.

- Stay updated on client policies and guidelines, including Policy, Safety, and Copyright Management.

- Resolve technical issues such as video playback, account errors, and membership problems.

- Analyze data and trends to provide meaningful insights for customers and report on key performance indicators.