French Customer Support in Porto (No Phone Calls - Welcome Bonus 3000 Euros)

Launch Your Career in E-Commerce Support – Help Users Worldwide!

Step into a collaborative, fast-paced environment where your technical know-how and problem-solving skills truly make a difference. If you’re an excellent communicator who enjoys helping others and working with innovative digital tools, this role is a great fit. You’ll support users worldwide through chat and email only—no phone calls required.

Role Overview:

As a Customer Support Specialist, you’ll play a key role in delivering smooth and reliable customer experiences. By handling written communications, you’ll troubleshoot issues, guide users, and ensure every interaction is clear and effective. This role is well-suited for those who value structured processes, care deeply about customer satisfaction, and want to grow in a tech-focused, team-oriented setting.

Key Responsibilities:

• Manage customer requests via chat and email, providing timely, professional, and helpful responses

• Follow established workflows (SOPs) to resolve issues or escalate cases when necessary

• Consistently achieve service targets, including quality benchmarks and SLA goals

• Stay informed on product developments, updates, and best practices through regular training

• Approach each case with a customer-first, solutions-driven mindset

• Contribute to ongoing improvements by sharing feedback and suggesting process enhancements

  

Requirements:

• Proficiency in French (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!