German Airline Customer Agent in Malta | Fixed Shifts

Start Your Journey in the Aviation Industry as an Airline Customer Agent

Do you have a passion for travel and enjoy helping people? Join a leading airline team as an Airline Customer Support Agent and become part of an international environment where you'll assist passengers from around the globe while building a rewarding career in the aviation industry.

Role Overview:

As an Airline Customer Support Agent, you'll be the first point of contact for passengers, providing assistance with flight bookings, reservation changes, cancellations, and a wide range of travel-related inquiries. Through phone, email, live chat, and social media, you'll deliver exceptional customer service and help travelers navigate airline policies, baggage allowances, travel documentation, and other essential services to ensure a smooth travel experience.

Key Responsibilities:

• Provide courteous and professional customer support through phone, email, live chat, and social media.
• Assist passengers with booking flights, modifying reservations, rebooking itineraries, and processing cancellations.
• Explain fare conditions, baggage allowances, travel requirements, and airline policies clearly and accurately.
• Support customers with online check-in, boarding procedures, and general travel information.
• Recommend appropriate travel options and solutions tailored to each passenger's needs.
• Collaborate with internal departments to resolve customer issues efficiently and deliver timely solutions.
• Accurately document customer interactions, requests, and resolutions using internal systems.
• Deliver a high level of customer satisfaction by responding with empathy, professionalism, and attention to detail.
• Keep up to date with airline procedures, flight schedules, promotions, and industry developments through ongoing training.

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Maltese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Attractive Salary:  We offer a salary that reflects your skills and commitment
• Language Bonus: Receive an additional bonus for your proficiency in Italian
• Performance Bonus: Earn extra rewards based on your individual success
• Health and Life Insurance: Enjoy comprehensive coverage for your well-being

• Onsite Work: Engage and grow in a collaborative office environment

Ready to take off with the International Airline Support Project? Apply today, and we’ll reach out to you soon!