French Customer Specialist in Braga | Permanent Contract

Start Your Journey as a Customer Specialist! 

Become part of a collaborative and supportive team where empathy, professionalism, and teamwork shape every customer interaction. If you’re organized, proactive, and enjoy assisting others, this is a great opportunity to develop your career in customer service.

Role Overview:

As a Customer Specialist, you will be the main point of contact for customers, providing support through phone, email, and live chat. Your goal is to deliver clear information and ensure a smooth and positive customer experience.

Key Responsibilities:

• Support customers via phone, email, and chat in a professional and friendly manner
• Handle inquiries, resolve issues, and assist with account-related requests
• Communicate clearly to ensure a positive customer journey
• Accurately log interactions and solutions in internal systems
• Identify complex cases and escalate when needed
• Collaborate with internal teams to resolve issues efficiently
• Meet KPIs, quality standards, and response time targets
• Stay up to date with products, policies, and best practices

Requirements: 

• Language Proficiency: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or a valid Portuguese residency card
• Experience: 0–1 year in customer support or a related role
• Skills: Strong communication, analytical, and problem-solving abilities
• Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary: Compensation that reflects your skills and potential
• Performance Bonus: Recognition for outstanding results
• Meal Allowance: Daily support for your meals
• Transportation Support: Assistance with commuting costs
• Health & Life Insurance: Comprehensive coverage for your peace of mind
• Relocation Package: Smooth transition support if you’re moving to Portugal
• Remote Work: Enjoy the flexibility of working from home

  
  

Ready to elevate your career?
Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!