Job Openings
Dutch Technical Customer Specialist in Lisbon | Relocation Package
About the job Dutch Technical Customer Specialist in Lisbon | Relocation Package
Take Your Career Forward as a Technical Customer Specialist!
Do you have a strong interest in technology and a commitment to delivering outstanding customer support? Join an international team where you’ll help customers resolve technical issues while building your expertise in a fast-moving and engaging environment.
Role Overview
As a Technical Customer Specialist, you will be the primary contact for customers who need assistance with technical matters, products, or services. Through various communication channels — including phone, email, chat, and social media — you will provide guidance, troubleshoot issues, and ensure customers receive effective and timely solutions. With structured onboarding and continuous training, you’ll have the opportunity to grow your technical skills within a collaborative and customer-focused team.
Key Responsibilities
- Deliver professional technical support via phone, email, chat, and social media
- Help customers understand product features and resolve technical issues
- Walk customers through step-by-step solutions to troubleshoot problems
- Provide clear information about system functionalities, updates, and services
- Assist with account, software, or device-related concerns
- Work closely with internal teams to resolve complex or escalated cases
- Maintain accurate records of customer interactions and solutions in internal systems
- Keep up to date with product developments, system changes, and best practices
- Take part in ongoing training to enhance technical knowledge and service quality
Requirements
- Language Skills: Fluent in Dutch (C2) and English (B2).
- Eligibility: EU citizenship or valid Portuguese residency card.
- Experience: 0–1 year in customer support or related roles.
- Skills: Strong communication, problem-solving, and interpersonal abilities.
- Mindset: Curious, adaptable, and eager to grow within an international environment.
Why Join Us?
- Competitive Salary: Recognition for your skills and dedication.
- Language Bonus: Additional rewards for your Spanish proficiency.
- Performance Bonus: Incentives for meeting and exceeding targets.
- Health & Life Insurance: Comprehensive coverage for your well-being.
- Onsite Work Environment: A collaborative setting that encourages growth and teamwork.