German Customer Support in Porto (Chats & Emails ONLY)

Kick-start Your Career in E-Commerce Support — Help Customers Worldwide!

Join a dynamic, team-oriented environment where your digital know-how and problem-solving skills make a real impact. If you’re a strong writer who likes helping people and feels comfortable with today’s online tools, this position could be ideal for you. You’ll assist customers only through chat and email — no phone support required.

Role Overview:

As an E-Commerce Customer Support Specialist, you’ll help deliver seamless and positive online shopping experiences. Using clear, friendly written communication, you’ll guide customers, handle issues, and support a reliable, easy-to-use platform. This role suits people who enjoy structured workflows, value customer satisfaction, and want to grow in a tech-driven setting.

Key Responsibilities:

• Support customers through chat and email with accurate, professional, and empathetic responses

• Follow SOPs to solve issues efficiently or escalate when needed

• Meet performance targets, including quality standards and SLAs

• Keep up with product changes, platform updates, and best practices through regular training

• Stay customer-focused, offering straightforward, effective solutions

• Share feedback and insights to improve processes and enhance the customer experience

Requirements:

• Proficiency in German (C1 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!