Dutch Customer Specialist in Portugal | Digital Services Project

Elevate Your Career in Digital Services Project

Are you passionate about technology and committed to delivering exceptional customer experiences? Join a dynamic and innovative support team where you will help customers get the most out of their devices, services, and digital solutions. This role is ideal for individuals who are empathetic, tech-savvy, and dedicated to providing world-class service.

Role Overview:

As a Customer Specialist, you will be the primary point of contact for customers seeking assistance with their devices, accounts, subscriptions, and technical concerns. Through phone, email, chat, and social media channels, you will provide personalized support, troubleshoot issues, and ensure every customer interaction reflects a high standard of care and professionalism.

Key Responsibilities:

• Deliver outstanding customer support across multiple communication channels, including phone, email, chat, and social media
• Assist customers with account management, password resets, billing inquiries, subscriptions, and service-related questions
• Troubleshoot device, software, and account-related issues while providing clear and effective solutions
• Guide customers through product features, settings, and best practices to enhance their overall experience
• Maintain a professional, customer-centric approach while handling inquiries and resolving concerns
• Accurately document customer interactions, troubleshooting steps, and resolutions within internal systems
• Collaborate with specialized support teams to ensure timely and effective issue resolution
• Contribute to continuous service improvement by sharing customer feedback and process enhancement ideas
• Stay up to date with product updates, new features, and support procedures through ongoing training and development

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Remote Work: Enjoy the flexibility of working from home
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!