German E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus

Begin Your Career in E-Commerce Customer Support!

Join a fast-paced, team-oriented environment where empathy and precision come together in every interaction. If you’re proactive, detail-driven, and passionate about delivering outstanding service, this non-call-based support role offers the perfect platform to excel.

Role Overview: 

As an E-Commerce Customer Support Specialist, you will be a key connection point for users of a major global e-commerce platform. Your role will focus on ensuring a seamless and positive experience by managing customer interactions and resolving a variety of requests.

Key Responsibilities:

• Communicate with customers in a professional, friendly manner through digital channels only

• Handle requests from buyers, sellers, and content creators, including order tracking, refunds, and platform navigation

• Assist users with platform features such as cancellations, returns, and account changes

• Collaborate with internal teams to deliver timely, accurate resolutions

• Escalate complex or sensitive issues following established procedures

• Meet quality standards and response time targets consistently

• Provide clear, solution-oriented guidance to improve the customer journey

• Stay informed about platform policy updates, new features, and best practices in e-commerce

Requirements:

• Fluent in German (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free

• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!