Spanish Customer Support in Lisbon

Build Your Career in Customer Service – E-Commerce Project!

Join a fast-paced and growing e-commerce environment where customer satisfaction, trust, and service excellence are at the heart of every interaction. If you enjoy helping people, solving problems, and providing outstanding support, this position offers an excellent opportunity to develop your career in the e-commerce industry.

Role Overview:

As a Customer Support for the E-Commerce Project, you will be the primary point of contact for customers, assisting them throughout their online shopping experience. From answering questions about products and orders to resolving payment, delivery, return, and refund issues, you will help ensure every customer receives timely, professional, and effective support.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other digital communication channels.
• Assist customers with product inquiries, orders, payments, deliveries, cancellations, returns, refunds, and account-related requests.
• Provide clear and accurate information regarding products, promotions, shipping options, marketplace policies, and available services.
• Resolve customer concerns and complaints efficiently while maintaining high levels of customer satisfaction.
• Investigate order-related issues and provide practical, solution-focused assistance to ensure a positive customer experience.
• Accurately document customer interactions, requests, actions taken, and case resolutions within internal systems.
• Escalate complex, sensitive, or high-priority cases to the appropriate teams in accordance with established procedures.
• Collaborate with internal departments, logistics partners, and other relevant teams to ensure timely and effective issue resolution.
• Meet established performance targets related to quality, productivity, response times, and customer satisfaction.

Requirements:

• Language Skills: Proficiency in Spanish (C1/C2) and English (B2).
• Eligibility: EU citizenship or a valid Portuguese residency card.
• Experience: 0-1 year of experience in content moderation or a related analytical role.
• Skills: Strong critical thinking, communication, and decision-making abilities.
• Mindset: Objective, detail-oriented, and eager to grow within a fast-paced environment.

Why Join Us?

• Competitive Salary: Recognition for your experience and expertise.
• Welcome Bonus: Extra rewards for multilingual proficiency.
• Meal Allowance: Support during your workday.
• Health & Life Insurance: Comprehensive benefits for your peace of mind.
• Collaborative Team: Join a supportive, international, and communicative workplace.
• Relocation Assistance: Seamless support for your move to Portugal.
• Onsite Opportunities: Thrive in a dynamic and engaging office environment.

Ready to make a meaningful impact?
Apply today and take the first step toward fostering safer, smarter online communities!