Service Client à Braga | Mode Hybride & Horaires Fixes

Start Your Journey as a Customer Specialist!

Become part of a collaborative, customer-centric team where delivering outstanding service and building positive customer relationships are top priorities. If you enjoy solving problems, communicating with people, and working in a fast-paced environment, this role offers an excellent opportunity for professional growth.

Role Overview:

As a Customer Specialist, you will be the primary point of contact for customers via phone, email, and live chat. Your focus will be on providing exceptional support, resolving inquiries efficiently, and ensuring every customer receives a seamless and positive experience.

Key Responsibilities:

• Deliver high-quality customer support through phone, email, and live chat channels.
• Handle customer questions, concerns, and account-related requests accurately and within established service standards.
• Provide clear guidance and practical solutions to achieve high levels of customer satisfaction.
• Maintain accurate records of customer interactions and resolutions using internal support systems.
• Escalate complex or sensitive cases to the appropriate teams following company procedures.
• Collaborate with internal departments to ensure timely and effective issue resolution.
• Meet established quality, productivity, and response-time targets while maintaining excellent service standards.
• Keep up to date with company products, services, policies, and processes through ongoing training and continuous learning.

Requirements: 

• Language Proficiency: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or a valid Portuguese residency card
• Experience: 0–1 year in customer support or a related role
• Skills: Strong communication, analytical, and problem-solving abilities
• Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary: Compensation that reflects your skills and potential
• Performance Bonus: Recognition for outstanding results
• Meal Allowance: Daily support for your meals
• Transportation Support: Assistance with commuting costs
• Health & Life Insurance: Comprehensive coverage for your peace of mind
• Relocation Package: Smooth transition support if you’re moving to Portugal
• Hybrid Work: Balance the best of in-office collaboration and remote flexibility

Ready to elevate your career?
Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!