Dutch Customer Advisor in Porto | 1500 Euros Signing Bonus

Take the Next Step as a Customer Advisor

Do you like supporting others and transforming challenges into great experiences? Be part of a dynamic, team-oriented environment where outstanding customer service is at the core. If you’re empathetic, a strong communicator, and focused on solutions, this opportunity could be ideal for you.

Role Overview:

As a Customer Advisor, you’ll serve as the main contact for users, offering assistance through email, chat, phone, and social media. Whether it’s account inquiries, billing concerns, or technical support, your goal will be to provide smooth, efficient, and high-quality service at every step of the customer journey.

Key Responsibilities:

• Provide timely and professional support across multiple communication channels
• Help customers with account setup, password resets, billing questions, and verification processes
• Troubleshoot and resolve technical issues while keeping customers updated
• Approach every interaction with a positive, solution-focused attitude
• Record and manage cases accurately in line with internal guidelines
• Work closely with internal teams to improve service delivery
• Share feedback and suggestions to enhance the overall customer experience

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work: Be part of a dynamic and collaborative team environment
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!