Dutch Customer Specialist in Porto | 1500 Euros Signing Bonus

Take the Next Step as a Customer Specialist

Do you enjoy helping people and turning challenges into positive experiences? Join a collaborative and fast-moving environment where delivering excellent customer service is a priority. If you are empathetic, communicative, and solution-driven, this role could be a great match for you.

Role Overview:

As a Customer Specialist, you will be the first point of contact for users, providing support via email, chat, phone, and social media. From account-related questions to billing and technical issues, your focus will be on delivering efficient, seamless, and high-quality assistance throughout the customer journey.

Key Responsibilities:

• Deliver prompt and professional support across various channels
• Assist customers with account setup, password recovery, billing queries, and verification
• Identify and resolve technical issues while keeping users informed
• Maintain a positive and solution-oriented mindset in every interaction
• Accurately document cases following internal processes
• Collaborate with internal teams to enhance service quality
• Contribute ideas and feedback to improve overall customer experience

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work: Be part of a dynamic and collaborative team environment
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!