Swedish Customer Specialist in Greece

Do you enjoy supporting people and delivering high-quality service?

Join an international team in Greece and support customers worldwide by providing clear guidance, reliable solutions, and a smooth service experience.

Role Overview:

As a Customer Specialist, you will be the main point of contact for customers across multiple channels. You’ll handle a variety of inquiries, resolve issues efficiently, and ensure customers feel supported and confident from start to finish.

Key Responsibilities:

• Support customers via chat, email, and phone with general inquiries

• Assist with questions related to accounts, services, and usage

• Provide clear, accurate information and guide customers step by step

• Resolve issues using a calm, professional, and solution-focused approach

• Document customer interactions and resolutions accurately in internal systems

• Identify complex or urgent cases and escalate when necessary

• Collaborate with internal teams to ensure a consistent, high-quality support experience

Requirements:

• Language Skills: Fluent in Swedish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greece residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Remote Work: Enjoy the flexibility of working from home

• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!