German Customer Advisor in Lisbon | No Night Shifts

Build Your Career in Customer Advisor – Insurance Project!

Are you passionate about helping people and providing exceptional customer experiences? Join our Insurance Customer Service team and play a key role in supporting customers with their insurance-related inquiries and service needs. This is a great opportunity to develop your skills in a professional and fast-paced environment while making a meaningful impact on customers' lives.

Role Overview

As a Customer Advisor for the Insurance Project, you will be the primary point of contact for policyholders and prospective customers. You will assist with inquiries related to insurance policies, coverage options, claims processes, billing matters, and account updates, ensuring customers receive accurate information and outstanding support throughout their experience.

Key Responsibilities

• Deliver professional and customer-focused support via phone, email, chat, and other communication channels
• Assist customers with policy-related inquiries, coverage information, account updates, renewals, and billing questions
• Provide clear explanations regarding insurance products, services, terms, and procedures
• Support customers throughout the claims process by offering guidance and answering questions
• Resolve customer concerns efficiently while maintaining a high level of service quality and customer satisfaction
• Accurately document customer interactions, requests, and case outcomes within internal systems
• Escalate complex or sensitive cases to the appropriate departments when necessary
• Collaborate with internal teams to ensure timely issue resolution and seamless customer support
• Adhere to company policies, regulatory requirements, and service standards in all customer interactions
• Stay up to date with insurance products, industry regulations, and company processes through ongoing training

Qualifications

• Language Skills: Proficiency in German (C1/C2) and English (B2)
• Experience: 0-1 year of experience in CS or Tech CS
• Skills: Strong communication, analytical mindset, and client-support ability
• Eligibility: EU citizenship or valid Portuguese residency
  

Why Join Us?

• Performance Bonuses: Your results matter — and they’re rewarded

• Transportation Allowance: We support your daily commute so getting to work is easier
• Meal Allowance: Daily meal support to keep you energized
• Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity
• Onsite in Lisbon: Work in one of Europe’s most vibrant capitals, in a collaborative environment where you can grow your skills fast

If you’re looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.