German E-Commerce Customer Specialist in Lisbon

Grow Your Career as a Customer Specialist – E-Commerce Industry!

Join a fast-paced and customer-focused environment where exceptional service and seamless shopping experiences are at the heart of every interaction. If you enjoy helping customers, solving problems, and working in a dynamic digital marketplace, this is an excellent opportunity to develop your skills and build a successful career in customer support.

Role Overview:

As a Customer Specialist, you will be the primary point of contact for customers using an online shopping platform. You will assist with a wide range of inquiries, including orders, deliveries, returns, refunds, payments, and account-related concerns, ensuring customers receive timely support and a positive shopping experience from start to finish.

Key Responsibilities:

• Provide professional and friendly customer support through phone, email, chat, and other digital communication channels
• Assist customers with order management, delivery tracking, returns, exchanges, refunds, and account-related inquiries
• Offer accurate information regarding products, promotions, payment methods, and platform services
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
• Handle payment, billing, and transaction-related questions with accuracy and professionalism
• Maintain detailed and accurate records of customer interactions and case resolutions within internal systems
• Escalate complex or sensitive cases according to company procedures when necessary
• Collaborate with internal teams, logistics partners, and other stakeholders to ensure effective issue resolution
• Meet service quality standards, productivity goals, and response-time targets
• Stay informed about platform updates, policies, products, and e-commerce industry trends through ongoing training

Requirements:

• Language Skills: Proficiency in German (C1/C2) and English (B2).
• Eligibility: EU citizenship or a valid Portuguese residency card.
• Experience: 0-1 year of experience in content moderation or a related analytical role.
• Skills: Strong critical thinking, communication, and decision-making abilities.
• Mindset: Objective, detail-oriented, and eager to grow within a fast-paced environment.

Why Join Us?

• Competitive Salary: Recognition for your experience and expertise.
• Welcome Bonus: Extra rewards for multilingual proficiency.
• Meal Allowance: Support during your workday.
• Health & Life Insurance: Comprehensive benefits for your peace of mind.
• Collaborative Team: Join a supportive, international, and communicative workplace.
• Relocation Assistance: Seamless support for your move to Portugal.
• Onsite Opportunities: Thrive in a dynamic and engaging office environment.

Ready to make a meaningful impact?
Apply today and take the first step toward fostering safer, smarter online communities!