Hungarian E-Commerce Customer Specialist in Lisbon

Build Your Career in E-Commerce Customer Experience — in Lisbon!

Do you enjoy helping customers, solving problems, and creating smooth online shopping experiences? Join us as an E-Commerce Customer Specialist and support customers throughout their online shopping journey while ensuring high-quality service and satisfaction.

Role Overview

As an E-Commerce Customer Specialist, you will assist customers with inquiries related to online orders, products, payments, deliveries, and returns. Your role will be essential in ensuring a seamless shopping experience while maintaining high standards of customer satisfaction.

Key Responsibilities

• Customer Support: Assist customers via phone, chat, or email with inquiries related to orders, products, payments, shipping, and returns.

• Order Assistance: Support customers throughout the purchasing journey, including order placement, order tracking, and post-purchase support.

• Issue Resolution: Identify and resolve customer issues efficiently while ensuring a positive customer experience.

• Product Guidance: Provide clear and helpful information about products, availability, and promotions.

• Case Management: Escalate complex cases when necessary while ensuring timely follow-up and resolution.

• Customer Satisfaction: Deliver professional and empathetic service that builds trust and strengthens brand loyalty.

• Process Compliance: Follow company procedures and service guidelines to ensure consistent and high-quality support.

Qualifications

• Language Skills: Proficiency in Hungarian (C1/C2) and English (B2)
• Experience: 0-1 year of experience in content moderation or a related analytical role
• Skills: Strong communication, analytical mindset, and client-support ability
• Eligibility: EU citizenship or valid Portuguese residency
  

Why Join Us?

• Performance Bonuses: Your results matter — and they’re rewarded

• Transportation Allowance: We support your daily commute so getting to work is easier
• Meal Allowance: Daily meal support to keep you energized
• Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity
• Onsite in Lisbon: Work in one of Europe’s most vibrant capitals, in a collaborative environment where you can grow your skills fast

If you’re looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.