Job Openings
German Airline Customer Support in Lisbon (Fixed Shifts)
About the job German Airline Customer Support in Lisbon (Fixed Shifts)
Launch Your Career in Airline Customer Support!
Are you passionate about travel and delivering excellent service? Join an international airline support team and assist passengers from around the world while gaining valuable experience in the fast-paced aviation industry.
Role Overview
As an Airline Customer Support Agent, you will act as the main point of contact for passengers, handling a wide range of inquiries related to bookings, schedule changes, cancellations, and travel policies. You’ll support customers across multiple channels, including phone, email, chat, and social media, helping them understand their options and enjoy a smooth travel experience. Comprehensive onboarding and ongoing training will help you grow in a collaborative, service-driven environment.
Key Responsibilities
- Provide professional customer support via phone, email, chat, and social media
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Assist passengers with flight reservations, changes, and cancellations
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Clearly explain fare conditions, baggage allowances, and additional services
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Guide customers through check-in, boarding, and travel requirements
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Offer suitable flight options, upgrades, and personalized travel solutions
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Collaborate with internal teams to handle complex or escalated cases
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Accurately document customer interactions and resolutions in internal systems
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Stay informed about airline policies, promotions, and industry regulations
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Participate in continuous training and development opportunities
Requirements
- Language Skills: Fluent in German (C2) and English (B2).
- Eligibility: EU citizenship or valid Portuguese residency card.
- Experience: 0–1 year in customer support or related roles.
- Skills: Strong communication, problem-solving, and interpersonal abilities.
- Mindset: Curious, adaptable, and eager to grow within an international environment.
Why Join Us?
- Competitive Salary: Recognition for your skills and dedication.
- Language Bonus: Additional rewards for your Spanish proficiency.
- Performance Bonus: Incentives for meeting and exceeding targets.
- Health & Life Insurance: Comprehensive coverage for your well-being.
- Onsite Work Environment: A collaborative setting that encourages growth and teamwork.