French Customer Agent in Braga | Fixed Shifts

Kickstart Your Career as a Customer Agent!

Join a supportive and team-oriented environment where empathy, professionalism, and collaboration are at the core of every customer interaction. If you’re organized, proactive, and enjoy helping others, this is a great opportunity to grow within customer service.

Role Overview:

As a Customer Agent, you will act as the primary contact for customers, offering assistance via phone, email, and live chat. Your focus will be on delivering accurate information and ensuring a seamless and positive customer journey.

Key Responsibilities:

• Assist customers via phone, email, and chat in a professional manner
• Address inquiries, troubleshoot issues, and support account-related requests
• Communicate clearly and effectively to ensure a positive experience
• Record all interactions and resolutions in internal systems
• Recognize complex cases and escalate when necessary
• Work closely with internal teams to resolve customer concerns efficiently
• Achieve KPIs, quality benchmarks, and response time targets
• Stay informed on products, policies, and best practices to maintain high service standards

Requirements: 

• Language Proficiency: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or a valid Portuguese residency card
• Experience: 0–1 year in customer support or a related role
• Skills: Strong communication, analytical, and problem-solving abilities
• Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary: Compensation that reflects your skills and potential
• Performance Bonus: Recognition for outstanding results
• Meal Allowance: Daily support for your meals
• Transportation Support: Assistance with commuting costs
• Health & Life Insurance: Comprehensive coverage for your peace of mind
• Relocation Package: Smooth transition support if you’re moving to Portugal
• Remote Work: Enjoy the flexibility of working from home

  
  

Ready to elevate your career?
Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!