Dutch Reservation Agent in Athens

Start Your Career as a Reservation Agent!

Turn your passion for travel into a rewarding career by joining a dynamic, customer-focused team dedicated to creating exceptional travel experiences. If you enjoy helping people, solving problems, and working in a fast-paced environment, this is an excellent opportunity to grow your skills while supporting travelers every step of the way.

Role Overview:

As a Reservation Agent, you'll be the primary point of contact for customers before, during, and after their trips. Through chat, email, and other digital channels, you'll assist with bookings, itinerary updates, cancellations, refunds, and a variety of travel-related requests, ensuring every customer receives prompt, reliable, and personalized support.

Key Responsibilities:

• Deliver professional customer support via chat, email, and online communication channels.
• Assist travelers with booking, modifying, and cancelling flights, hotels, transportation, and travel experiences.
• Provide clear guidance on itineraries, travel policies, baggage allowances, refund procedures, and other travel-related information.
• Handle payment inquiries, account-related requests, and loyalty program support.
• Respond to travel disruptions such as delays, cancellations, and missed connections, escalating complex cases when appropriate.
• Accurately document customer interactions, requests, and resolutions using internal systems.
• Work closely with internal teams and external travel partners to ensure efficient issue resolution and a seamless customer experience.
• Meet service quality standards, productivity goals, and response-time targets.
• Stay informed about company procedures, travel industry updates, destination information, and digital support tools through ongoing training.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals

• Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!