French Customer Agent in Porto | Fixed Shifts

Kickstart Your Career in Customer Agent!

Looking to build a rewarding career in customer service? Join a collaborative and customer-first team where communication, problem-solving, and delivering outstanding support are valued every day. If you're empathetic, detail-oriented, and enjoy helping people, this opportunity is the perfect place to grow professionally.

Role Overview:

As a Customer Agent, you'll be the primary point of contact for customers, assisting them with a wide range of inquiries related to accounts, products, services, and orders. Your focus will be on understanding customer needs, providing effective solutions, and delivering a seamless support experience across every interaction.

Key Responsibilities:

• Deliver exceptional customer support via phone, email, live chat, and other communication channels.
• Respond to customer inquiries regarding accounts, products, services, orders, and general requests.
• Understand customer needs and provide accurate, timely, and solution-oriented assistance.
• Resolve customer issues professionally while ensuring a positive customer experience.
• Guide customers through processes, platforms, and services with clear and helpful instructions.
• Maintain accurate records of customer interactions, requests, and case resolutions using internal systems.
• Escalate complex or sensitive cases in line with company procedures.
• Work closely with internal teams to ensure prompt issue resolution and excellent service delivery.
• Achieve key performance indicators related to service quality, response times, and customer satisfaction.
• Stay up to date with company products, policies, procedures, and best practices through ongoing training and development.

Requirements:

• Language Skills: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!