Portuguese Banking Customer Support in Covilhã

Take the Next Step as a Banking Customer Support

Do you enjoy helping people and building trust through meaningful interactions? Join a dynamic banking environment where customer satisfaction and service excellence are key. If you are communicative, solution-oriented, and comfortable engaging with clients, this role could be a great fit for you.

Role Overview:

As a Banking Customer Support, you will support bank clients by providing assistance through various channels. From answering questions to promoting relevant services, your focus will be on delivering clear, efficient, and high-quality support while enhancing the overall customer experience.

Key Responsibilities:

• Provide customer support and assist clients with their needs
• Handle and clarify customer inquiries in a professional manner
• Identify opportunities to promote and cross-sell banking products and services
• Conduct outbound campaigns to existing bank customers, presenting relevant offers
• Maintain a positive and solution-oriented approach in all interactions
• Accurately document interactions according to internal procedures

Requirements:

• Language Skills: Fluent in Portuguese (C1/C2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work: Be part of a dynamic and collaborative team environment

Ready to take on this exciting opportunity? Apply today, and let’s connect!