Spanish Airline Customer Specialist in Lisbon

Take Off Your Career as a Customer Specialist – Aviation Industry!

Join a customer-focused and collaborative environment where outstanding service, professionalism, and customer care are at the center of every interaction. If you are proactive, detail-oriented, and passionate about helping travelers, this is an excellent opportunity to grow your skills and build a rewarding career within the aviation sector.

Role Overview: 

As a Customer Specialist, you will be the primary point of contact for passengers, supporting them throughout their travel experience. From booking assistance to travel-related inquiries and issue resolution, you will play a key role in ensuring customers receive timely support and enjoy a smooth and stress-free journey.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, and live chat
• Assist passengers with flight reservations, booking modifications, cancellations, and general travel inquiries
• Offer accurate information regarding flight schedules, baggage allowances, check-in procedures, travel documentation, and airline services
• Resolve customer concerns effectively while maintaining a high level of customer satisfaction
• Record customer interactions, requests, and resolutions accurately within internal systems
• Escalate complex or sensitive cases in accordance with company policies and procedures
• Collaborate with internal teams to ensure prompt and effective issue resolution
• Meet established service quality standards, productivity targets, and response-time objectives
• Stay informed about travel regulations, airline procedures, industry developments, and service updates through ongoing training

Requirements:

• Language Skills: Fluent in Spanish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free

• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!