French Customer Support Specialist in Porto (No Weekends)

Launch Your Journey as a Customer Success Specialist! 

Become part of a vibrant team where innovation, collaboration, and agility are the keys to thriving in a dynamic, fast-paced environment. If you're ready to elevate your career, this is your chance!

Role Overview:

As a Customer Success Specialist, you’ll serve as the go-to contact for clients, ensuring smooth communication and efficient issue resolution. Your personalized approach will reinforce our commitment to top-tier support.

Key Responsibilities:

• Client Engagement: Respond to inquiries via phone, chat, and email with professionalism and care
• Customized Solutions: Identify unique needs and provide tailored, effective resolutions
• Team Collaboration: Partner with teammates to enhance the overall customer experience
• Record Keeping: Ensure accurate, up-to-date client data for smooth operations
• Service Excellence: Build strong client relationships through trust, consistency, and quality service

Requirements:

• Proficiency in French (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!