French Customer Support in Lisbon - 3000 Euros Welcome Bonus

Launch Your Journey in E-Commerce Support!

Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering top-tier service, this non-call-based support role is your ideal opportunity to shine.

Role Overview: 

As an E-Commerce Customer Support, you’ll be a vital touchpoint for users of a leading global e-commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.

Key Responsibilities:

• Respond to customer inquiries with professionalism and warmth — primarily through digital channels

• Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools

• Guide users through platform features like cancellations, returns, and account updates

• Work cross-functionally with internal teams to deliver timely and accurate support solutions

• Escalate challenging or sensitive issues appropriately and efficiently

• Consistently meet quality benchmarks and turnaround expectations

• Offer clear, solution-focused guidance to enhance the customer journey

• Stay current on platform policies, feature updates, and e-commerce best practices

  

Requirements:

• Fluent in French (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free

• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!