Italian Reservations Agent in Malta

Kickstart Your Career in Car Rental Customer Support!

Are you enthusiastic about travel and passionate about delivering excellent customer service? Join our team as a Reservations Specialist and assist customers worldwide while gaining hands-on experience in the exciting car rental industry.

Role Overview:

As a Reservations Specialist in car rental customer support, you’ll help customers with bookings, modifications, cancellations, and inquiries through phone, chat, email, and social media. Your role will be to ensure a seamless rental experience by providing details on pricing, policies, and vehicle options, while addressing any issues. With comprehensive training, you’ll become part of a dynamic team focused on providing top-notch service and ensuring customer satisfaction in a fast-paced setting.

Key Responsibilities:

• Provide exceptional customer support through multiple communication platforms
• Assist customers with booking cars, making changes, and processing cancellations
• Share detailed information about pricing, insurance, and rental policies
• Support customers with vehicle pickup, drop-off, and payment inquiries
• Advise on rental terms, locations, and available vehicle options
• Collaborate with internal teams to address more complex issues
• Maintain accurate records of customer interactions and solutions
• Stay informed about company policies, promotions, and industry trends
• Participate in ongoing training to refine your skills and grow in your career

Requirements:

• Fluent in Italian (C2 level)
• Fluent in English (C1 level)
• EU citizenship or Maltese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:  We offer a salary that reflects your skills and commitment
• Language Bonus: Receive an additional bonus for your proficiency in Italian
• Performance Bonus: Earn extra rewards based on your individual success
• Health and Life Insurance: Enjoy comprehensive coverage for your well-being

• Onsite Work: Engage and grow in a collaborative office environment

Ready to take off with the International Airline Support Project? Apply today, and we’ll reach out to you soon!