Dutch Customer Support in Sofia

Excited for a fresh start? Discover vibrant Bulgaria — a land of breathtaking nature, deep-rooted history, and exciting career prospects!

We’re on the lookout for a committed Customer Support Agent to join our energetic team, where adaptability, strong communication, and forward thinking drive everything we do. If you're enthusiastic about solving problems and delivering outstanding customer care, this opportunity is calling your name!

Role Overview:

As a Customer Support Agent, you’ll be the first point of contact for our customers via digital channels. Your role will involve resolving queries, assisting with account and order issues, and keeping thorough records of each interaction.

Key Responsibilities:

• Deliver timely, professional assistance through chat and email
• Effectively resolve issues to ensure a smooth customer journey
• Maintain clear, accurate logs of customer interactions
• Flag recurring problems and suggest process improvements
• Provide product-related guidance to help users get the most value
• Monitor customer feedback to detect patterns and recommend changes
• Regularly review and enhance support strategies to uphold service excellence

Qualifications:

• Fluent in Dutch (C2 level)
• Fluent in English (B2 level)
• EU citizenship or a Bulgarian residency card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: Your expertise is recognized and rewarded
• Life Milestone Bonuses: Celebrate major achievements like graduations or weddings with special bonuses
• Internet Allowance: We cover your internet expenses to ensure a smooth and reliable work experience
• Transportation Allowance: We cover commuting costs to make your work journey more convenient.
• Health & Life Insurance: Comprehensive plans to support your well-being

Excited to grow your career? Apply now and take the first step in this exciting journey!