Portuguese Customer Support in Covilhã

Take the Next Step as a Customer Support

Do you enjoy helping people and building trust through meaningful interactions? Join a dynamic banking environment where customer satisfaction and service excellence are key. If you are communicative, solution-oriented, and comfortable engaging with clients, this role could be a great fit for you.

Role Overview:

As a Customer Support, you will support bank clients by providing assistance through various channels. From answering questions to promoting relevant services, your focus will be on delivering clear, efficient, and high-quality support while enhancing the overall customer experience.

Key Responsibilities:

• Provide customer support and assist clients with their needs
• Handle and clarify customer inquiries in a professional manner
• Identify opportunities to promote and cross-sell banking products and services
• Conduct outbound campaigns to existing bank customers, presenting relevant offers
• Maintain a positive and solution-oriented approach in all interactions
• Accurately document interactions according to internal procedures

Requirements:

• Language Skills: Fluent in Portuguese (C1/C2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work: Be part of a dynamic and collaborative team environment

Ready to take on this exciting opportunity? Apply today, and let’s connect!