Dutch Customer Support in Lisbon

Advance Your Career as a Customer Support

If you are passionate about assisting people and turning difficult situations into positive experiences, this position offers an exciting opportunity within a collaborative and fast-moving environment where customer satisfaction is highly valued. It is perfect for individuals who are empathetic, solution-oriented, and excellent communicators.

Role Overview:

As a Customer Support, you will serve as the primary point of contact for users, providing assistance through phone, email, chat, and social media channels. You will support customers with a variety of inquiries, including account access, billing concerns, and technical issues, ensuring a smooth and efficient customer experience.

Key Responsibilities:

• Deliver professional and timely support across various communication platforms
• Assist customers with account setup, password recovery, billing inquiries, and identity verification processes
• Troubleshoot technical problems and provide clear updates throughout the resolution process
• Maintain a positive and customer-focused approach during all interactions
• Accurately document and manage customer cases according to internal procedures
• Collaborate with internal departments to improve support quality and service efficiency
• Contribute feedback and suggestions to help enhance the overall customer experience

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work: Be part of a dynamic and collaborative team environment
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!