French Customer Support in Braga | Fixed Shifts

Start Your Journey as a Customer Support!

Join a supportive and customer-focused workplace where collaboration, professionalism, and exceptional service are at the core of every interaction. If you are passionate about helping others, possess strong organizational skills, and enjoy working in a dynamic environment, this is an excellent opportunity to grow and succeed in the customer service field.

Role Overview:

As a Customer Support, you will serve as a key point of contact for customers across various communication channels, including phone, email, and live chat. Your primary responsibility will be to deliver high-quality support, address customer inquiries, and ensure a smooth and positive experience throughout every interaction.

Key Responsibilities:

• Provide friendly, professional, and efficient support through phone, email, and live chat
• Respond to customer inquiries, concerns, and account-related requests in a timely and accurate manner
• Offer clear information and effective solutions to enhance customer satisfaction
• Maintain detailed and accurate records of customer communications and case outcomes within internal systems
• Identify complex issues and escalate them in accordance with company policies and procedures
• Work closely with internal departments to ensure prompt and effective issue resolution
• Consistently achieve service quality standards, response-time objectives, and performance targets
• Stay informed about company products, services, policies, and operational procedures through continuous learning and training

Requirements: 

• Language Proficiency: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or a valid Portuguese residency card
• Experience: 0–1 year in customer support or a related role
• Skills: Strong communication, analytical, and problem-solving abilities
• Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary: Compensation that reflects your skills and potential
• Performance Bonus: Recognition for outstanding results
• Meal Allowance: Daily support for your meals
• Transportation Support: Assistance with commuting costs
• Health & Life Insurance: Comprehensive coverage for your peace of mind
• Relocation Package: Smooth transition support if you’re moving to Portugal
• Remote Work: Enjoy the flexibility of working from home

  
  

Ready to elevate your career?
Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!