German Customer Specialist in Lisbon (Fixed Shifts)

Launch Your Career as a Customer Specialist! 

Become part of a collaborative and customer-focused team where professionalism, empathy, and service excellence guide every interaction. If you are proactive, attentive to detail, and passionate about helping people, this opportunity could be a great fit for you.

Role Overview: 

As a Customer Specialist, you will serve as the primary contact for customers, providing assistance through phone, email, and live chat. Your role will focus on delivering clear information, resolving inquiries efficiently, and ensuring a positive and seamless customer experience.

Key Responsibilities:

• Deliver friendly and professional support via phone, email, and live chat

• Handle a variety of requests such as service inquiries, account assistance, and basic troubleshooting

• Provide clear explanations, address concerns effectively, and ensure customers feel valued and supported

• Record and update customer interactions accurately in internal systems

• Escalate complex or sensitive matters in line with established procedures

• Collaborate with internal departments to resolve issues quickly and efficiently

• Meet quality standards and response time targets

• Stay informed about product updates, company policies, and best practices to provide high-quality customer support

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free

• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!