Job Openings
German Technical Customer Specialist in Lisbon - No Night Shifts
About the job German Technical Customer Specialist in Lisbon - No Night Shifts
Advance Your Career in Technical Customer Specialist!
Are you passionate about technology and dedicated to providing excellent customer service? Join a global support team where you’ll assist customers with technical inquiries while developing valuable expertise in a dynamic and fast-paced environment.
Role Overview
As a Technical Customer Specialist, you will act as the main point of contact for customers seeking assistance with technical issues, products, and services. Through multiple communication channels — including phone, email, chat, and social media — you will provide clear guidance, troubleshoot problems, and ensure customers receive efficient and reliable solutions. With structured onboarding and continuous learning opportunities, you will expand your technical knowledge within a collaborative and service-focused team.
Key Responsibilities
- Provide professional technical support via phone, email, chat, and social media
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Assist customers with product functionality, troubleshooting, and technical inquiries
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Guide customers through step-by-step solutions to resolve technical issues
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Offer clear explanations regarding system features, updates, and service options
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Support customers with account, software, or device-related concerns
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Collaborate with internal technical teams to address complex or escalated cases
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Accurately document customer interactions and solutions in internal systems
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Stay up to date with product updates, system improvements, and technical best practices
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Participate in ongoing training programs to strengthen technical expertise and service quality
Requirements
- Language Skills: Fluent in German (C2) and English (B2).
- Eligibility: EU citizenship or valid Portuguese residency card.
- Experience: 0–1 year in customer support or related roles.
- Skills: Strong communication, problem-solving, and interpersonal abilities.
- Mindset: Curious, adaptable, and eager to grow within an international environment.
Why Join Us?
- Competitive Salary: Recognition for your skills and dedication.
- Language Bonus: Additional rewards for your Spanish proficiency.
- Performance Bonus: Incentives for meeting and exceeding targets.
- Health & Life Insurance: Comprehensive coverage for your well-being.
- Onsite Work Environment: A collaborative setting that encourages growth and teamwork.