Dutch Customer Advisor in Lisbon | No Weekends

Start Your Career as a Customer Advisor – Home Applicants Project!

Become part of a supportive, customer-focused team where professionalism, empathy, and exceptional service are at the heart of everything we do. If you're organized, solution-oriented, and passionate about helping others, this is a fantastic opportunity to develop your skills and grow your career.

Role Overview:

As a Customer Advisor, you'll be the primary point of contact for individuals navigating the home application process. You'll provide guidance, answer questions, verify application details, and help ensure every applicant enjoys a smooth and positive experience.

Key Responsibilities:

• Deliver professional and friendly support via phone, email, and live chat.
• Assist applicants throughout the home application journey, explaining requirements and required documentation.
• Review applications for accuracy, completeness, and compliance with established guidelines.
• Respond promptly to customer inquiries, providing clear information and effective solutions.
• Record customer interactions accurately using internal systems.
• Escalate complex or sensitive cases following company procedures.
• Collaborate with internal teams to ensure efficient application processing.
• Meet service quality standards and response-time goals.
• Stay up to date with project developments, company policies, and industry best practices.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!