German Travel Customer Agent in Greece

Start Your Career as a Travel Customer Agent!

If you're passionate about travel and enjoy delivering exceptional customer experiences, this is your opportunity to join a vibrant, customer-focused team. Help travelers navigate every stage of their journey while building a rewarding career in a fast-moving and international environment.

Role Overview:

As a Travel Customer Agent, you'll assist customers with a variety of travel-related needs before, during, and after their trips. Using digital communication channels such as chat and email, you'll provide guidance on bookings, itinerary updates, cancellations, refunds, and other travel services, ensuring every traveler enjoys a smooth and hassle-free experience.

Key Responsibilities:

• Respond to customer inquiries through chat, email, and other online support channels with professionalism and efficiency.
• Help customers book, amend, or cancel flights, hotels, transport services, and travel experiences.
• Provide accurate information about travel itineraries, airline and accommodation policies, baggage rules, and refund procedures.
• Support customers with payment-related questions, account management, and loyalty program requests.
• Resolve travel disruptions, including delays, cancellations, and missed connections, escalating complex cases when required.
• Keep detailed and accurate records of customer interactions and case resolutions using internal systems.
• Collaborate with internal departments and travel partners to deliver timely and effective customer support.
• Meet customer service KPIs, quality standards, and response-time targets.
• Continuously expand your knowledge of travel products, company policies, destinations, and digital tools through ongoing training and development.

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!