Portuguese Customer Specialist in Athens

Build Your Career in Customer Specialist – Start Your Journey in Greece!

Do you enjoy helping people and delivering outstanding service? Join an international team in Greece and support customers from around the world by providing reliable assistance, clear guidance, and a positive experience at every interaction.

Role Overview:

As a Customer Specialist, you’ll be the main point of contact for customers seeking assistance across multiple channels. You’ll handle a wide range of inquiries, resolve issues efficiently, and ensure every customer feels heard, supported, and confident from start to finish.

Key Responsibilities:

• Assist customers via chat, email, and phone with questions, requests, and concerns

• Handle inquiries related to accounts, services, updates, and general support needs

• Provide clear, accurate information and guide customers through processes step by step

• Resolve issues with a calm, professional, and solution-focused approach

• Accurately document customer interactions and outcomes in internal systems

• Identify urgent or complex cases and escalate them when needed

• Collaborate with internal teams to deliver a consistent, high-quality support experience

  

Requirements:

• Language Skills: Fluent in Portuguese (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greece residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work: Engage and grow in a collaborative office environment

• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!