Croatian Customer Support in Athens | 1200 Euros Signing Bonus

Begin Your Career as a Customer Support

Do you like assisting others and handling travel-related challenges smoothly? Become part of a collaborative and energetic team dedicated to delivering effortless travel experiences. This opportunity suits proactive, detail-oriented individuals who are passionate about providing excellent customer support.

About the Role:

As a Customer Support, you will be the main point of contact for customers needing help before, during, or after their trips. Through digital channels, you’ll manage inquiries about bookings, itinerary updates, cancellations, refunds, and general travel concerns—ensuring each customer enjoys a hassle-free experience.

Key Responsibilities:

• Support customers via chat, email, and online platforms with various travel-related inquiries
• Handle bookings for flights, accommodations, car rentals, and activities, including changes and cancellations
• Deliver accurate information on travel plans, entry requirements, baggage rules, and refund policies
• Assist with account-related concerns, payments, and loyalty or rewards programs
• Recognize urgent or complex issues, such as delays or missed connections, and escalate appropriately
• Keep thorough and precise records of customer interactions in internal systems
• Collaborate with internal teams and external partners to ensure high service quality
• Achieve performance targets related to service levels and response times
• Stay informed about updates in travel policies, destinations, tools, and procedures

Requirements:

• Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!