Croatian Travel Customer Agent in Athens

Start Your Journey as a Travel Customer Agent!

Do you enjoy assisting people and resolving travel challenges quickly? Join our team as a Travel Customer Agent in a dynamic and supportive setting where you’ll help travelers feel confident, informed, and well cared for. This position is perfect for proactive, detail-focused problem solvers who are passionate about delivering excellent customer service.

About the Role:

As a Travel Customer Agent, you’ll be the main contact for customers seeking support before, during, or after their trips. Through digital channels, you’ll manage inquiries related to reservations, itinerary updates, cancellations, refunds, and general travel questions—ensuring a smooth and reassuring experience at every stage of the journey.

Key Responsibilities:

• Assist travelers via chat, email, and online systems with travel-related inquiries.

• Manage reservations for flights, accommodations, car rentals, and activities, including changes and cancellations.

• Explain itineraries, travel requirements, baggage rules, and refund procedures clearly and accurately.

• Help with profile updates, payments, and loyalty or rewards programs.

• Identify urgent or complex situations, such as travel disruptions or missed connections, and escalate when necessary.

• Record customer interactions and solutions clearly and precisely.

• Work closely with internal teams and external partners to deliver a consistent, high-quality service.

• Meet service quality benchmarks, productivity targets, and response-time KPIs.

• Stay informed about travel policies, destination updates, tools, and service enhancements.

  

Requirements:

• Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!