Dutch Customer Specialist in Lisbon | Premium Beverage Brand

Elevate Your Career in Premium Customer Experience

Are you passionate about delivering exceptional customer service and creating memorable experiences? Join a renowned premium lifestyle brand and become part of a team dedicated to providing personalized support, building customer loyalty, and ensuring outstanding service at every touchpoint. This opportunity is ideal for individuals who are customer-focused, detail-oriented, and committed to excellence.

Role Overview:

As a Customer Specialist, you will serve as the primary point of contact for customers, assisting with product inquiries, orders, subscriptions, account management, and after-sales support. Through phone, email, chat, and social media channels, you will provide tailored solutions and ensure every customer interaction reflects the high standards of a premium brand.

Key Responsibilities:

• Deliver exceptional customer support across multiple communication channels, including phone, email, chat, and social media
• Assist customers with orders, deliveries, subscriptions, account management, and product-related inquiries
• Provide accurate information about products, services, promotions, and loyalty programs
• Resolve customer concerns efficiently while maintaining a positive, customer-centric approach
• Guide customers through product usage, recommendations, and best practices to enhance their overall experience
• Accurately document customer interactions, requests, and resolutions within internal systems
• Collaborate with internal teams to ensure timely issue resolution and seamless customer support
• Contribute to service excellence by sharing customer insights and suggestions for process improvements
• Maintain a strong understanding of products, services, and brand standards through continuous training and development
• Build long-term customer relationships by delivering personalized, professional, and high-quality support

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment 

Ready to take on this exciting opportunity? Apply today, and let’s connect!