Polish Customer Specialist in Greece | Work From Home

Do you enjoy supporting others and creating outstanding customer experiences?

Join a diverse, international team in Greece, where you’ll assist customers from across the globe by offering reliable solutions, clear communication, and a smooth support experience.

Role Overview:

As a Customer Specialist, you will serve as the main point of contact for customers through multiple communication channels. Your role will involve handling inquiries, resolving issues efficiently, and ensuring every customer feels informed, supported, and valued at every step.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat
• Assist customers with questions related to accounts, services, and product features
• Provide clear guidance and step-by-step support when needed
• Resolve issues with empathy, professionalism, and a problem-solving approach
• Accurately document customer interactions and resolutions in internal systems
• Identify complex or sensitive situations and escalate when necessary
• Collaborate with internal teams to ensure consistent and high-quality support

Requirements:

• Language Skills: Fluent in Polish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greece residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition 
• Remote Work: Enjoy the flexibility of working from home

Ready to take on this exciting opportunity? Apply today, and let’s connect!