Croatian Travel Customer Agent in Athens | Relocation Package

Begin Your Career as a Travel Customer Agent

Do you enjoy helping people and managing travel-related situations with ease? Join a supportive and dynamic team committed to creating seamless travel experiences. This role is perfect for proactive, detail-focused individuals who take pride in delivering outstanding customer service.

About the Role:

As a Travel Customer Agent, you’ll serve as the primary contact for customers seeking assistance before, during, or after their journeys. Using digital communication channels, you’ll handle inquiries related to bookings, itinerary changes, cancellations, refunds, and general travel questions—ensuring every traveler has a smooth and positive experience.

Key Responsibilities:

• Assist customers via chat, email, and online platforms with a wide range of travel-related questions
• Manage reservations for flights, hotels, car rentals, and activities, including modifications and cancellations
• Provide accurate information on travel details, entry requirements, baggage policies, and refunds
• Support customers with account issues, payments, and loyalty or rewards programs
• Identify urgent or complex situations, such as delays or missed connections, and escalate when needed
• Maintain detailed and accurate records of all customer interactions in internal systems
• Work closely with internal teams and external partners to deliver high-quality service
• Meet performance goals related to service standards and response times
• Stay updated on travel policies, destinations, tools, and process changes

Requirements:

• Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!