French Travel Customer Support in Porto | Fixed Shifts

Start Your Career as a Customer Support – Travel Project!

Join a vibrant, customer-oriented team where you'll play an important role in creating outstanding travel experiences. If you enjoy helping people, finding solutions, and thrive in a fast-moving international environment, this is a great opportunity to grow your career in customer service and the travel industry.

Role Overview:

As a Travel Customer Support for the Travel Project, you will assist customers at every stage of their journey. From managing bookings and itinerary changes to answering travel-related questions and resolving service requests, you will ensure every customer receives reliable support and a smooth travel experience.

Key Responsibilities:

• Deliver exceptional customer support through phone, email, chat, and other digital communication channels.
• Assist customers with travel bookings, reservation changes, cancellations, and general travel-related requests.
• Provide clear and accurate information about flights, accommodation, transportation options, travel policies, and related services.
• Resolve customer issues efficiently while maintaining a high standard of customer satisfaction.
• Follow company procedures to manage cases effectively, escalating complex situations when necessary.
• Record customer interactions and case resolutions accurately using internal systems.
• Handle complaints professionally, demonstrating empathy, patience, and a solution-focused mindset.
• Stay informed about travel products, company policies, and industry developments through ongoing training.
• Work closely with internal departments and travel partners to ensure timely and effective issue resolution.
• Meet established quality standards, productivity targets, and customer satisfaction goals.
• Share feedback and improvement ideas to help optimize processes, customer experiences, and overall service quality.

Requirements:

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!