Polish Customer Specialist in Lisbon - 1000 Euros Welcome Bonus

Grow Your Career in Customer Experience — Lisbon

Are you passionate about helping customers, solving problems, and creating smooth online shopping journeys? Join our team as a Customer Specialist and make a meaningful impact by supporting customers throughout their buying experience while delivering top-quality service.

Role Overview

As an Customer Specialist, you will assist customers with inquiries related to online orders, products, payments, deliveries, and returns. Your work will help ensure a seamless and enjoyable shopping experience while upholding high customer service standards.

Key Responsibilities

• Customer Support: Assist customers via phone, chat, or email with questions about orders, products, payments, shipping, and returns.

• Order Guidance: Help customers navigate the purchasing process, including placing orders, tracking deliveries, and providing post-purchase support.

• Issue Resolution: Address customer concerns efficiently while maintaining a positive and professional approach.

• Product Advice: Provide clear and accurate information on product features, availability, and promotions.

• Case Management: Escalate complex issues when necessary and ensure proper follow-up until resolution.

• Customer Experience: Deliver friendly, empathetic service that builds trust and encourages customer loyalty.

• Process Adherence: Follow company policies and service standards to ensure consistent, high-quality support.

Qualifications

• Language Skills: Proficiency in Polish (C1/C2) and English (B2)
• Experience: 0-1 year of experience in content moderation or a related analytical role
• Skills: Strong communication, analytical mindset, and client-support ability
• Eligibility: EU citizenship or valid Portuguese residency
  

Why Join Us?

• Performance Bonuses: Your results matter — and they’re rewarded

• Transportation Allowance: We support your daily commute so getting to work is easier
• Meal Allowance: Daily meal support to keep you energized
• Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity
• Onsite in Lisbon: Work in one of Europe’s most vibrant capitals, in a collaborative environment where you can grow your skills fast

If you’re looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.