Portuguese Customer Specialist in Covilhã | No English Needed

Advance Your Career as a Customer Specialist

Do you like supporting others and building strong relationships through meaningful conversations? Become part of a fast-paced banking environment where excellent service and customer satisfaction are top priorities. This role is well-suited for communicative, solution-driven individuals who enjoy working closely with clients.

Role Overview:

As a Customer Specialist, you will assist clients by addressing their needs across multiple communication channels. Whether answering questions or recommending suitable services, your goal will be to provide clear, efficient, and high-quality support while improving the overall customer experience.

Key Responsibilities:

• Deliver customer support and help clients with their requests
• Respond to and resolve customer inquiries in a professional and timely manner
• Identify opportunities to recommend and cross-sell banking products and services
• Carry out outbound campaigns to existing customers, presenting relevant offers
• Maintain a positive, solution-focused attitude in all interactions
• Accurately record customer interactions in line with internal guidelines

Requirements:

• Language Skills: Fluent in Portuguese (C1/C2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work: Be part of a dynamic and collaborative team environment

Ready to take on this exciting opportunity? Apply today, and let’s connect!