Polish Customer Specialist in Greece | Work From Home

Do you enjoy supporting people and creating outstanding customer experiences?

Join a multicultural and international team in Greece, where you will assist customers from around the world by delivering reliable support, effective communication, and a smooth customer journey.

Role Overview:

As a Customer Specialist, you will act as the main point of contact for customers through different communication channels. Your role will involve handling inquiries, solving issues efficiently, and ensuring customers feel informed, assisted, and valued at every stage of their experience.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat
• Assist customers with account-related questions, services, and product information
• Provide clear guidance and step-by-step support when needed
• Resolve customer concerns professionally, empathetically, and with a problem-solving approach
• Accurately document customer interactions and solutions in internal systems
• Identify complex or sensitive situations and escalate them when necessary
• Collaborate with internal departments to ensure consistent and high-quality customer support

Requirements:

• Language Skills: Fluent in Polish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greece residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition 
• Remote Work: Enjoy the flexibility of working from home

Ready to take on this exciting opportunity? Apply today, and let’s connect!